Email & Phone Policy
Contact the Admin Team:
Our Patient Pathways Co-ordinator Mrs Samantha Vickers is happy to help you with enquiries and appointment bookings and is available Monday to Friday from 9am to 3pm.
Outside of these times, please do leave a message or email us to make a request and we will get back to you as soon as we can. If you would like us to call back, then don’t forget to leave a phone number and the best time for us to call you.
For urgent advice we would prefer to be contacted by phone as this means your query will not be delayed by the wait for email response.
Our Number is: 07496080755
Please address all email enquiries to our Patient Pathway Co-ordinator Samantha Vickers at:
From here they will be triaged to the most appropriate team member and we will do our best to get back to you as soon as we can. If your query is urgent then please call Sam on our clinic mobile at the number above (line manned 9am-3pm Monday-Friday).
Our Admin team Sam Vickers and Sarah Watson are really experienced in understanding the needs of our patients and can deal with most of your enquiries. If they cannot help, they may escalate an enquiry to a clinical member of the team.
We are always here to help with admin and emergencies (even during clinic closures), and can be contacted via email or phone during office hours.
Clinical queries for our doctors and Nutritional Therapists are generally dealt with on a weekly basis. Please note, it may take 7-10 days for us to reply to a non-urgent enquiry due to doctor working patterns and our need to attend to other enquiries. If your request is urgent then please mark it as such and we will try to deal with it in an appropriate timescale.
When ordering prescriptions please do so well in advance to ensure you get your medication in time.
Existing patients can use our prescription request form on the link below to request repeat prescriptions and medication which has been recommended in their last treatment plan: https://functional-nexus.co.uk/prescriptions/
Please try to wait for your written clinic report to arrive before asking questions – as often the answers may be in the plan already. We advise that the turnaround time for clinic paperwork is generally around 10-14 days.
It is understandable that you may need to ask more questions of your practitioner after your consultation (with either one of the doctors or a member of the Therapist Team). To facilitate communication with your practitioner, we offer up to 2 short emails with each review appointment.
Longer email support or multiple emails (which may become online conversations), are not generally supported as we feel it is best practice to offer a phone conversation instead – to ensure that both parties understand each other and have a clear line of communication. All emails are triaged by the team and you will be advised if we feel that a phone appointment or review should be booked for further advice.
If you need support to implement your treatment plan, or further information, please email or phone the office to obtain further support and we will advise on the best means of accessing one of our practitioner team for your particular enquiry.
We regret we are unable to offer ad-hoc or emergency medical advice to patients outside of the clinic treatment plans – do see your GP or other emergency service as needed. However, if you have a problem arising from the plan then do not hesitate to contact us.